Return and Refund Policy of Orchard Atelier
At Orchard Atelier, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines regarding returns and refunds carefully.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except promotional items. Sale items are excluded from this guarantee.
No Refunds for Clearance Items
Items purchased during sales events cannot be refunded. These purchases are final and cannot be returned or exchanged, even in the case of an incorrect size.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. Orchard Atelier does not reimburse return shipping fees and is not responsible for any costs incurred during the return process.
Return Period
Returns must be reported within 30 days of receiving the item. After this period, returns will not be accepted. Please ensure you meet this timeframe to be eligible for a return.
Exchange of Sale Items
Sale items cannot be exchanged, even if the size is incorrect. Please make sure to select the correct size before completing your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchanged, according to your preference.
Return Procedure
To initiate a return, please email us at support@orchardatelier.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Mandatory Return Form Requirement
Returns not accompanied by a properly completed return form cannot be processed. Please ensure that this form is included with your return to guarantee the correct handling of your request.
Conclusion
Orchard Atelier is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly.
For any questions or feedback, please contact our customer service team at support@orchardatelier.com.
